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About Us
Our Vision
"When you care about something, you pour your heart and soul into it."
That's our motto here at LILAC Floral Design.
We Truly Care
Whether it's a handtied bouquet for a loved one or a beautiful grand arch for your next event, we're invested in building a personal connection with each and every one of our customers, no matter the budget. Quality florals and beautiful event designs are what we do!
Satisfaction Guaranteed
We pride ourselves on ensuring you receive the best customer service, quality, and convenience from start to finish because we care about you.
Contact us today - your blooms await!
Our Clients
Our Partners
General Policy
As a floral design company, we face many challenges, such as differing weather conditions, seasonal changes, and variations of flower growth. As such, our policies support quality and consistent service for all of our orders.
- We reserve the right to replace out-of-stock flowers with similar-looking and of equal or better value. (During major holidays like Valentine's Day, Mother's Day, or Christmas)
- We reserve the right to refuse to fulfill any order for any reason - This includes rural delivery or fulfillment issues that can arise during busy seasons. Any refused orders will be immediately refunded in full.
- We make best-effort attempts to fulfill any requests. Notes made on the order/delivery section will be considered but not guaranteed unless it is confirmed via customer support.
- All images on the site are for demonstrative purposes, we try our best to give an accurate image of what will be delivered, but depending on location and season - it may be impossible for the flowers or any other perishable and non-perishable items to look exactly the same. We cannot refund flowers and any other gifting items for subtle differences in appearance.
- All prices on this site are reflected in CAD. All Canadian credit card payments are processed in CAD and all payments are due at point of sale & prior to delivery.
- Rush orders on events booked less than 15 business days prior to event (30 business days for weddings) will incur a rush fee applied to the invoice (funerals excluded).
- All custom orders and event bookings require a 50% deposit at the point of sale.
- Due to our high volume, our flowers are fresh and with proper care typically last up to 2 weeks (depending on the flowers - as it varies by type). If your blooms perish early, you must put in a complaint within 72 hours of delivery.
- Plants may arrive in bud form. Please allow time for the buds to bloom. No credits will be given for a plant not arriving in full bloom.
- Cancellations must be placed at least 24 hours before the delivery date. If an order is canceled you will forfeit the service fee (Currently $18.95, this is processed as an administration fee
Privacy Policy
At LILAC Floral Design, we regard our customers' privacy to be critically important. Your confidence in our policies and practices to protect and safeguard your privacy matter to us a great deal.
- All customer information is kept strictly confidential.
- We do not sell your private information to any third party, advertising company, or marketing agency.
- We never send out promotional e-mail without first receiving your permission for us to do so.
- We never store your credit card information on our web server. This information is removed once your order is processed.
- We make use of Google Site Stats to see how people interact with our site. No uniquely identifiable information is collected.
Event & Delivery Policy
We deliver to the GTA and Southern Ontario Only. Certain restrictions apply for same-day deliveries:
- Orders must be placed before Noon within the recipient's time zone.
- Business orders are prioritized between 10am - 4:30 pm.
- For specific delivery times, phone orders are required. Guaranteed delivery times require a fee based on time and location.
- An $18.95 service fee will be applied to orders that require re-delivery due to customer error ( eg. incorrect location or time).
- In the event that same-day delivery is not possible, we reserve the right to attempt re-delivery the next day. A 50% refund will be applied to order(s) for the inconvenience.
- All events and weddings require a minimum 35% deposit to reserve dates and 15 business day notice lead time. Events booked with less than 15 business days notice will incur a 15% rush fee (**funerals excluded).
- Initial deposits are partially-refundable with a 50% cancellation fee after 60 business days.
- We try our best to work with all customers to resolve any delivery disputes that may happen, whether it's a partial refund or free upgrades/credits in the future.
- By accepting our terms, you are authorizing us to either leave the flowers with a). A neighbour or b). outside (pending weather) if no one is home for receipt.
Refund Policy
No refunds will be given in the event that the delivery did not happen at a time you expected - except funeral home deliveries.
Depending on the time of the year - it may take up to 48 hours to process re-delivery requests.
Allergies & Restrictions Policy
- For any allergy restrictions, please call in your order only. We typically carry gourmet chocolates, which are NOT 100% tree-nut-free.
- Hospitals have certain restrictions on the flowers that are allowed in. Typically lilies and other highly perfumed flowers would not be allowed into medical areas. We reserve the right to substitute flowers for similar and less fragrant varieties.
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