As a floral design company, we face many challenges, such as differing weather conditions, seasonal changes, and variations of flower growth. As such, our policies support quality and consistent service for all of our orders.
- We reserve the right to replace out-of-stock flowers with similar-looking and of equal or better value.
- We reserve the right to refuse to fulfill any order for any reason - This includes rural delivery or fulfillment issues that can arise during busy seasons. Any refused orders will be immediately refunded in full.
- We make best-effort attempts to fulfill any requests. Notes made on the order/delivery section will be considered but not guaranteed unless it is confirmed via customer.
- All images on the site are for demonstrative purposes, we try our best to give an accurate image of what will be delivered, but depending on location and season - it may be impossible for the flowers or any other perishable and non-perishable items to look exactly the same. We cannot refund flowers and any other gifting items for subtle differences in appearance.
- All prices on this site are reflected in CAD. All Canadian credit card payments are processed in CAD with a 3% processing fee. All payments are due at point of sale & prior to delivery.
- Rush orders on events/weddings booked less than 10 days prior to event will incur a 10% order rush fee applied to the invoice.
- All event bookings require a 35-50% deposit at the point of sale and final payments must be settled up to 30 days prior to the event date.
- Due to our high volume, our flowers are fresh and with proper care typically last up to 2 weeks (depending on the flowers - as it varies by type). If your blooms perish early, you must put in a complaint within 72 hours of delivery.
- Plants may arrive in bud form. Please allow time for the buds to bloom. No credits will be given for a plant not arriving in full bloom.
- Retail order cancellations must be placed at least 24 hours before the delivery date. If an order is canceled you will forfeit the service fee (Currently $18.95, this is processed as an administration fee) - For event cancellation details, please refer to your general service contract.